Friday, June 23, 2006

Operational Readiness Testing ORT

Just read an interesting article on plugging revenue leaks in VoIP services by conducting Operational-Readiness Testing. For the full article visit here.

For an extract see below:

Will all of the hardware and software systems under-girding your VoIP service function correctly? That’s obviously a critically important question. Technical metrics such as packet loss and latency must be tested to ensure strong call quality, for example. Unit testing, string testing, system testing, integration testing, user-acceptance testing, stress-and-volume testing, 508-compliance testing, etc. – each of these activities plays an important role in delivering success with a VoIP service launch.
Traditionally, service providers have relied almost solely on this type of limited array of narrowly focused application and technology tests to determine whether they were set to launch a new service offering. But these alone cannot give a VoIP provider a reliable indication of whether its service is going to achieve its business goals.
Operational-readiness testing goes further to examine whether, end to end, the people (internal staff and vendors) and processes surrounding the underlying systems are ready to behave as you expect and deliver the anticipated results. The process helps you ascertain whether your company is poised to reap as much benefit as possible from its VoIP service launch. And the time to make these assurances is before you launch – before revenue leaks form and before the leaks become any more difficult to patch.

Too Expensive? Too Time-Consuming?

The reaction at the suggestion of adding another layer of testing into your VoIP service launch might be reluctance – you can’t afford the added cost, and you can’t afford the added time. First, let’s address the question of cost: Operational-readiness testing, when carried out before VoIP launch, usually pays for itself in a variety of different ways.
One reason is because, once a service is introduced and widely available, the cost of repairing broken processes or shoring up inefficient handoffs among internal and/or external personnel becomes much larger. The most affordable time to eliminate operational glitches is, far and away, before VoIP is launched and processes are adopted wholesale across operations. The same issue that might have grown into or disguised itself as something complex and systematic after launch can prove easy to solve during the period of pre-production.
Another way that pre-production operational testing pays for itself is by helping you keep your customers. Your customers’ expectations for VoIP service have been set by their experience with traditional telephone services. If your VoIP service delivers a customer experience that does not live up to that expectation, you can easily lose a customer that you worked hard to acquire. The cost of customer acquisition is high, and operational tests such as customer-experience testing help a VoIP provider achieve return on that investment.
Finally, operational-readiness testing proves valuable in the area of vendor management. Many VoIP providers have outsourced key infrastructure components to external providers. These vendors’ processes must be tightly coupled with your own to ensure seamless service rollout, quality of service (QoS) and financial performance. Pre-production operational-readiness testing helps you measure and manage your vendors.

Friday, June 16, 2006

Testing tool specialist Mercury acquires ITSM solution

Software testing tool and IT governance vendor Mercury has acquiring the software suite VSI PowerHelp from IT service management (ITSM) specialists Vertical Solutions and Tefensof for $18.5 million. Mercury have bought Tefensoft and service desk technology and R $ D resources from Vertical Solutions.

"Vertical resold Tefensoft's product and added some functionality to it," explained Christopher Lochhead, chief marketing officer at Mercury. "So what we have done is acquire the whole service desk product."
Mercury said the product provides incident management, problem resolution, configuration management, change management, and asset and inventory management that automate ITIL best practices for running an IT service desk.
Melind Govekar of analyst Gartner welcomed the move, saying it would beef up Mercury's credentials as a provider of ITSM products. "It shows how serious Mercury is about moving beyond the application testing market," he said. "It has been talking about ITSM for a long time, but didn’t have a full service desk offering for handling incident and problem resolution, so its [claims were] losing a bit of credibility – that has been solved."


From Computing

Improve testing governance

Saturday, June 10, 2006

Compuware and HP launch Test Factory

Compuware and HP have announced they are joining forces to establish and staff an HP Test Factory. The Test Factory will provide independent verification and validation services for a single HP project intially. They then plan to build on it to provide a full testing services for other projects.

"The HP Test Factory will utilize the Compuware Application Reliability Solution (CARS) to provide standard independent verification and validation testing support. CARS combines a patented methodology with innovative enterprise-wide technologies and certified quality assurance expertise to instill a consistent discipline across development, quality assurance and operations. This support is critical to large-scale development projects that must deliver superior quality, reliability and performance. Working closely with the HP project teams, Compuware QA experts will provide test support, coordination and execution services during the design, build and deploy phases of HP’s client engagements."

For the full story at IrishDeveloper Network News

For independent verification and valisation services UK

Friday, June 02, 2006

Software testing London from MSN

These are the top five links found by entering software testing London into The MSN UK search engine:

Software testing services – Acutest
London based independent software testing company.
www.acutest.co.uk

BCS SIGIST - Special Group in Software Testing
... in Software Testing ... In Software Testing (SIGIST) is the largest specialist group in the British Computer Society (BCS). We organise SIGIST Conferences four times a year in Central London.
www.sigist.org.uk

London Electrical Inspection Testing NICEIC Approved PAT Services
London Electrical Inspection Testing are NICEIC qualified and approved electricians. ... We use the latest software systems to provide you with accurate and readable report ...
www.londonelectricalinspectiontesting.co.uk

TestExpo: The UK's premier exhibition for software testers
Free presentations and demonstrations are given by exhibitors throughout the day. TestExpo is organised by QBIT, the UK's leading provider of training in software testing and quality assurance.
www.testexpo.co.uk

Cibola Limited - IT Consultancy projects and ISEB Software Testing ...
Book: 23 May 2006 : 25 May 2006 : 09:00: ISEB Foundation Course in Software Testing: London: Book: 06 June 2006 : 08 June 2006 : 09:00: ISEB Foundation Course in Software Testing: Bristol
www.cibola.co.uk/cibola/doscript.asp?script=show_calendar.asp&calendar=cibola